Shipping Policy
Last updated: September 2026
Where We Ship
We ship worldwide. Delivery options and estimated timeframes vary by destination and will be displayed at checkout. If we are unable to fulfill an order to your location, you will be notified prior to payment processing.
Processing & Delivery Times
All orders consist of two operational windows: handling and carrier transit. Total estimated time from purchase to delivery ranges from 8 to 17 days.
- Order Processing Time: Orders are prepared, packaged, and dispatched within 1 to 3 business days following payment confirmation.
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Delivery Estimates: Standard delivery typically takes 7 days following dispatch, depending on local postal handling, carrier schedules, and customs processing. For specific regional destinations, transit may take up to 14 days maximum.
Tracking Your Order
Once your order has shipped, a confirmation email containing your tracking details (where available) will be sent to the address provided at checkout.
Customs, Duties, & Import Taxes
International shipments may be subject to customs fees, import duties, or local taxes upon arrival in the destination country. These charges are determined by local authorities and are the sole responsibility of the customer. We advise reviewing your local customs policies prior to placing an order.
Shipping Delays
Kerno LLC is not responsible for transit delays caused by shipping carriers, customs clearance procedures, severe weather, or other events beyond our reasonable control. If your shipment experiences a significant delay beyond the estimated window, please reach out to our team for assistance.
Lost or Missing Packages
If your package has not arrived within 5 business days past the estimated delivery window, please contact us with your order number so we can investigate the issue with the carrier.
Contact Us Kerno LLC
Email: contact@bykerno.com