Shipping Policy

Last updated: May 2026

Where We Ship

We ship worldwide. Delivery availability and times vary by destination. If we are unable to ship to your location, you will be notified before your order is processed.

Processing Time

Orders are processed within 1 to 3 business days of payment confirmation. You will receive a confirmation email once your order has shipped, including tracking information where available.

Delivery Times

Delivery times vary depending on your location and the shipping method available for your order. Estimated timeframes will be shown at checkout. These are estimates only and are not guaranteed.

Tracking

Where available, tracking information will be sent to the email address used at checkout once your order has been dispatched.

Customs and Import Duties

For international orders, customs fees, import duties, and taxes may apply depending on your country. These charges are outside our control and are the responsibility of the customer. We recommend checking your local customs regulations before ordering.

Delays

We are not responsible for delays caused by carriers, customs processing, weather, or other circumstances outside our control. If your order is significantly delayed, contact us and we will do our best to help.

Lost or Undelivered Orders

If your order has not arrived within a reasonable timeframe after the estimated delivery window, contact us at contact@bykerno.com with your order number. We will investigate and resolve it.

Contact

Kerno LLC contact@bykerno.com